1.       INTRODUCTION

Rovinj Advisor - tourist agency (in further text Agency) recognizes and appreciates your right to data confidentiality and obliges to preserve the safety of data collected through the Agency's website (www.rovinjadvisor.com).  

The Agency collects, processes and stores your personal data in accordance with the EU General Data Protection Act (GDPR) and other applicable regulations. The data will not be forwarded to third parties or brought to third countries, except when necessary to realize the contracted services (eg accommodation, airline, carrier, insurance).

We will consider that the further use of www.rovinjadvisor.com is your acceptance of all of the conditions described below.


2.       USE OF PERSONAL DATA

Your personal data is given voluntarily to the Agency, either by registration (personal data such as: name, address, city, e-mail, date or year of birth will be used when registering); or using www.rovinjadvisor.com.

The personal data collected is stored electronically, and all appropriate technical and organizational measures are applied to prevent personal data breach. Received e-mails with your personal information will only be used by the Agency for the purpose of completing your requests.


3.       RESERVATION

When reserving accommodation, travel or other services of the Agency, personal information of the reservation holder will be required, which must be an adult (eg name, address, contact telephone, etc.) and data of other service users (eg name, date of birth).

Only the necessary data for the realization of the service will be available exclusively to the partners in the realization of accommodation, transport, insurance and travel companion. Payment information (e.g., bank card number, expiration date) is specifically protected and will only be available to banks or credit card companies to authorize payment.

Please note that registration on the Agency's website (www.rovinjadvisor.com) is only allowed for persons older than 18 years. When registering on the Agency website, the user chooses the password independently and is accordingly responsible for it's protection and prevention of abuse by third parties.


4.       COOKIES

Cookies allow the Agency to collect statistics of visitors at www.rovinjadvisor.com (for example, on which parts of the site users stay longer and where shortest), which is the Internet browser (eg Internet Explorer, Opera, Safari, Google Chrome, Firefox) and similar.

Cookies are a small set of data sent from the Agency's website server to a user's computer, and serves as an anonymous identifier. Cookies are also used to facilitate navigation through web pages (for example, you do not have to enter registration data each time). Cookies are not used to access user data or to track user activities after leaving the Agency's website.

The agency reserves the right to use cookies on the Internet but each user may prohibit receiving cookies by editing / changing the settings in their Internet browser.  


5.       LINK

The Agency's website contains links to other websites (eg Facebook, Instagram, Hotels, airports, weather forecasts). Consequently, we wish to inform you that the Agency can not be held responsible for the privacy of the mentioned Internet sites. Therefore, users are encouraged to read the Privacy Statements of each web site they access.


6.       DIGITALNI MARKETING

Contact information, such as your name and e-mail address, is mandatory in case you want to use the services of receiving promotional materials from the Agency. Promotional materials include information about services and special offers and newsletters.

The service can be disabled at any time by activating the "Logout" link at the end of an email or by sending a request to delete from the digital marketing list at [email protected].


7.       SAFETY

The Agency undertakes all security measures to protect user data, during the input and transfer, data processing, and storage. Access to data is limited and only by those employees who need it to perform business activities.

The personal information that the Agency has provided during the registration will be kept during the existence of the website or during the registration of the user. Any information provided to the Agency upon registration on the Internet site will be destroyed no later than when it is quashed.

Users at any time have the right to ask for information about their personal data being processed by the Agency, or to modify or delete them, by sending a request to [email protected].


8.       NOTIFICATION OF CHANGES

In case of changes of the rules on privacy protection and processing of personal data through the website, the notice on changes will be published on the homepage of the company’s website. The notice will contain all important information on the changes of rules on privacy protection and processing of personal data through the website.

  Rovinj Advisor - Tourist Agency
Pietra Coppe 10a, 52210 Rovinj, Croatia  
OIB/VAT: HR39948155228 / ID CODE: HR–52–18031201803
mob: +385 (0)91 6211 830 / tel: +385 (0)52 817 304
 e-mail: [email protected]    /    URL: www.rovinjadvisor.com
Account holder: VEDRAN ILAKOVAC – RovinjAdvisor Pietra Coppe 10a, 52210 ROVINJ

Bank details: PRIVREDNA BANKA ZAGREB d.d.,
Rackoga 6, ZAGREB

Account details: SWIFT/BIC: PBZGHR2X
IBAN: HR19 2340 0091 1603 1408 1

 

Last modification: February 2019.

Instructions on how to file a complaint:

Pursuant to Article 6, item 3 of the Tourism Act (nn 130/17), we inform you that you may file complaints about the quality of our services in these business premises and you will be confirmed in writing without delay.

A complaint may also be filed by mail to:

Address: ROVINJ ADVISOR - Travel agency and service trade,
Pietra Coppe 10a, 52210 ROVINJ
OIB: 39948155228

Or email: [email protected].

We will respond to the consumer's written objection in writing no later than 15 days from the date of receipt of the complaint, so please include your contact address (or e-mail address) in your complaint for the response.

** The Agency is subject to official supervision by the State Inspectorate - Tourist Inspection, Šubićeva 20, 10 000 Zagreb.